Frequently Asked Questions

Who is LaserPro?

LaserPro's parent company is GCC. GCC is the world's largest manufacturer of sign plotters, laser cutters, and laser engravers.

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How long has LaserPro been in business?

LaserPro has been in business since 1988.

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Where is LaserPro equipment manufactured?

LaserPro equipment is manufactured in Taiwan. Some machines are also assembled in the U.S.

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Does LaserPro have U.S. based facility?

Yes! There is a office in Southern California that is open Monday through Friday during 9am-6pm pacific time.

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Can all LaserPro models engrave and cut?

Yes! From our smallest laser to our largest laser.

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Can LaserPro machines engrave or cut non anodized metal?

No. Unfortunately without HIGH wattage units (400+ watts) no CO2 laser will engrave or cut into this type of metal. CO2 lasers use a wave frequency that allows the lasering of virtually any material with the exception of raw metals. Only anodized or coated metal can be engraved by CO2 lasers.

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What software is required to run the machine?

You have multiple options when it comes to the software you want to use. Some of the more popular choices are CorelDraw, Adobe Illustrator, and AutoCAD.

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What materials can be processed by our CO2 lasers?

Almost any material except unprocessed metals and substances that are too heat sensitive, such as foam. Other than that the materials the LaserPro laser engraver/cutter can etch into and/or vector cut are nearly limitless. Here is a brief list of materials that have been proven to work well.

Anodized Aluminum
Ceramic Substrates
Coated Metals
Laminated Plastics
PaperPainted Metals

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What is the maximum thickness of acrylic I can cut?

Depending on model up to 1″ . Following are examples of what our various wattage lasers can cut through in a single pass successfully.

12 watts … 1/4″  thick acrylic
30 watts … 1/2″ thick acrylic
60 watts … 3/4″ thick acrylic
100 watts … 1″ thick acrylic

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What is the benefit of air assist and an air compressor?

Better engraving & cutting effect. The air assist kit is a standard component that comes with the LaserPro family of laser engravers/cutters. In conjunction with optional air compressor, the air assist can provides a much better engraving & cutting effect, as it will blow away vaporized particles and prevent fire due to overheating.

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What does the cutting table do?

The cutting table is best for vector cutting applications/projects. The space between materials and working table, gapped by the cutting table, allows heat and smoke to be disbursed and vented out which may otherwise cause a bad cutting effect. It lifts the material being vector cut from the table so the laser beam will not reflect back into the bottom of the material off the table.

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What is the rotary attachment's working boundary?

The maximum diameter and length of the to-be-engraved object is 6.5″ (165mm) and 17.75″(450mm) respectively. Its maximum weight should not exceed 15.5lbs (7kg).

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What are recommended maintenance procedures for my machine?

Here are some basic tips on what you should check on consistently in order to keep your laser in good shape. Regular cleaning of the railings to allow rollers to move smoothly, belts to ensure no particles obstruct the belts alignment and optics, clean mirrors and lens.

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What is the warranty on LaserPro machines?

All of our lasers come with a two year warranty. Once you're a customer of LaserPro, you're always a customer of LaserPro and we will take care of you and do what it takes to keep you satisfied, productive and profitable.

Note: Consumables such as Lights, Optics [mirrors and lens] are considered consumable items on the LaserPro line of engravers/cutters and as such is covered under warranty for only a 90 day period.

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What is the difference between raster and vector?

Raster images are composed of dots & Vector images are composes of lines. Raster, or bitmapped, graphics produce images as grids of individually defined pixels Vector graphics produce images using mathematically generated points, lines, and shapes. The clean lines and smooth curves of vector graphics make them an obvious choice for logos, drawings, and other artwork that will appear in print, particularly with lasers.

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